OUR DELIVERY INFORMATION
We deliver to anywhere in Ireland and Northern Ireland. Our aim is to get you your furniture as quickly and safely as possible. Therefore, we primarily use our own Hawk Hall Fleet and couriers who are efficient and are sure to handle your furniture with the utmost care. Depending on your location, a third-party delivery company may be used and the lead times might be increased slightly.
Delivery Methods:
We offer 2 methods of carriage which are dependent on the type of items ordered. The costs and the lead times for each delivery option are outlined below:
1. Small Item Delivery – Standard Size €6.95 / Other Cost are based on weight which is shown at the checkout stage.
For our smaller items, we offer parcel deliveries via Fastway Ireland, you can see the costs for these at the checkout stage of your order. Once the item is in stock, this takes 2-4 working days.
2. HH Fleet Delivery – €99
Our general lead time on all items is 7-14 working days, once the item is in stock. If you require furniture urgently or within a certain time frame, please do not hesitate to contact us via email info@hawkhall.ie. Depending on your product and location, a third-party delivery company may be used and the lead times might be increased slightly.
If for some reason we are unable to deliver within our general lead time of 7-14 working days, we shall contact you directly to advise. We make every effort to deliver goods within the timescale given to you (supplied in your customer portal link sent via email at the time of purchase), however, delays beyond our control can sometimes occur.
** Please note, We do not ship outside of Ireland.
Due to the current Covid-19 guidelines, we cannot offer an assembly service at the moment. Our couriers will offer a contactless delivery service and will not enter your home where it can be avoided.
Collections:
If you wish to collect your order from our warehouse in Kildare, this can be arranged BUT please note the sizes of the furniture you have ordered and in the majority of cases you will need a commercial van for collection. If you wish to arrange a collection of an order please contact via email info@hawkhall.ie. Please also note that once goods leave our warehouse we cannot be held responsible for any damage during transit/delivery.
Before Placing your Order:
Step 1 – Check Measurements
You can check the dimensions of each product in the ‘About this Product’ section of the product. Please do not hesitate to contact us for any additional information you may need.
Step 2 – Check the Location and the Path to the Location
Using the online measurements, check will the selected product fit in your desired location? Will you have to move any existing items etc. Will the boxed item fit through side gates etc?
Ensure the location is accessible for our delivery drivers on the day of delivery. It is solely the responsibility of the customer to transport the goods over or through any obstacles. *Please note delivery drivers cannot enter homes due to Covid-19.
Prior to Delivery:
Our couriers will be in contact via email and text message to advise you of a date and time for delivery of your items. It will inform you of a 2-hour window as to when delivery will occur the following day. You will receive this confirmation at least 24 hours prior to your delivery slot and will be asked to accept this slot to ensure there is someone there to accept the delivery.
If the time slot is not suitable, our couriers will do their utmost to accommodate your needs and work around your availability, but this may extend the lead time for your delivery. Please contact us via info@hawkhall.ie if you cannot accept the delivery slot that was given to you or leave on a note on your delivery notification with your delivery requests. The HH Fleet follows specific routes and we may not be in your area on certain days of the week. Therefore, delivery requests for specific dates are on a request only basis and cannot always be fulfilled.
We will store your goods for up to 14 days from when the item is in stock provided this is specifically requested and agreed to by our team and full payment is made at the point of sale. Unfortunately, we cannot hold goods for any longer than this.
On your Delivery Date:
Our delivery service operates Monday to Friday (excluding Bank holidays) between the hours of 10 am to 5 pm only.
Please note that a delivery cannot be cancelled on the day of delivery as our deliveries are prepared the evening before a scheduled delivery.
If our driver cannot contact you on the number provided by you or fails to gain access to your delivery address on the day then your delivery will be rescheduled for the next available day.
Please note, we do not offer a cardboard removal service. It is the responsibility of the customer to dispose of the packaging that your items are delivered in.
Due to the current Covid-19 guidelines, we cannot offer an assembly service at the moment. Our couriers will offer a contactless delivery service and will not enter your home where it can be avoided.
If you require any further information on any of the above, one of our customer service representatives will be more than happy to help. You can email us at info@hawkhall.ie