Our Returns & Refunds Policy
Please read through our Returns and Refund Policy
FOR DELIVERIES MADE BY HAWK HALL DRIVERS:
If you have any issues or queries about your delivery please inform the delivery driver at the time of delivery, or call us on +353 85 255 9815. If your item is damaged or faulty on delivery please contact us immediately so that we can arrange collection and replacement, repair or refund of the item. This does not affect your statutory rights.
FOR DELIVERIES MADE BY FASTWAY
If the item is noticeably damaged on delivery please refuse to sign for the item and to it returned to our warehouse. Please call us on +353 85 255 9815 and let us know about the issue and we will inspect the item and arrange a replacement. If you notice the item is damaged or faulty on opening please contact us as soon as possible so that we can arrange collection and replacement, repair or refund of the item. This does not affect your statutory rights
FOR DELIVERIES MADE BY INDEPENDENT COURIERS
Should you have any queries with your delivery please inform the delivery driver at the time or call us and we will arrange to pick up and give a replacement.
Once the returned goods have been checked at the warehouse, refunds will be issued back to the account from which payment was originally taken.
Your refund will be issued as soon as possible. It usually takes between 3 to 6 working days for the refund to appear in your account.
RETURNS & REFUNDS
If you wish to cancel/change an order, prior to delivery, please contact us by email on info@hawkhall.ie or alternatively by phone on +353 85 255 9815. Cancellations must be made by phone and confirmed by email the TWO days before delivery.
Refunds for cancellations will be credited in the same method used originally when payment was taken.
Returned Goods: Please ensure that returned goods are in the same state as they were at the time of purchase, in their original packaging and fit for resale.
A restocking and collection charge will apply, minimum charge of €39 depending on the size and location. This will not apply if the goods are returned directly to us.
If you have ordered and received an item from us, and have issues with this item, please contact us immediately and with 24hours of receiving your order.
Just contact our Customer Service team at info@hawkhall.ie. You must inform us within 24hrs of you receiving your order.
Once we have received the item back within the timescale advised, we will inspect it to ensure that the item is not damaged and when we are happy that the product is re-sellable we will issue a full refund to the value of the product.
Please note that all products returned must be returned in their original packaging, including the box and plastic protection.
Change of mind returns incur a €39 collection fee.
Can I Return Goods That Have Been Assembled?
Regrettably, if goods have been assembled then the item cannot be returned to us as it will not be classed as in a resalable condition. All items should be checked for faults before the goods are assembled, if the fault is only noticeable during or after assembly then under these circumstances the item would be classed as returnable.
If I Require A Replacement Of My Damaged Or Faulty Product, What Should I Do?
– Damaged Goods
Our specially trained quality controllers check your furniture to make sure it’s up to our high standards before we dispatch it, so damage is rare.
Upon delivery of your goods, you must inspect them for damage, then sign to advise they are in a satisfactory condition. If you believe these goods are damaged in any way then you should refuse the delivery.
If you chose to accept delivery and the product is damaged then based on our terms and conditions you will not be able to return the product and we will not be able to refund against your order.
If you have purchased an item listed as ‘Last One’ or ‘Grade B’, please note that Grade B items may have cosmetic defects such as chips, marks, or scratches that occur during the manufacturing or shipping process.
For our All Weather Weave and Rattan furniture, the structural guarantee covers the frame upon which the Weave or Rattan is built. However, please note that the Weave or Rattan itself is not included in this guarantee unless it is delivered in a damaged condition. If you receive the furniture in a damaged state, it is important to notify us within 48 hours of delivery, so that we can address the issue appropriately.
If the goods are returned to us following refused delivery and upon inspection they are not deemed to be damaged then the product cost will be refunded minus the return delivery charge.
– Faulty Goods
If you take delivery of a product that comes to you complete but due to manufacturing is deemed faulty then you should advise us within 24 hours of receipt of the goods via email to info@hawkhall.ie with photographs of any fault. When the goods are received back and inspected we will liase with the manufacturer to arrange a refund or replacement.
Who Pays For The Return Costs?
This depends on the reason for the return. If a product is faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. If the product is unwanted or exchanged, then we will not cover the cost of the return and it is up to you to return the product to us in re-saleable condition.
Which Address Should I Use When Returning An Item?
The address for returns is shown on the Returns Form and can also be found in the Contact Us page of the website.
1. Only Credit/Debit Card or Bank Transfer payments accepted.
2. Payment in full required at the time of purchase (no deposit or holding).
3. Delivery service available nationwide, this price is product dependent and non-negotiable.
4. Assembly service not available, although most of our goods will be assembled at our warehouse before delivery.
5. No returns on sale stock items.
6. Hawk Hall Limited is not liable for any damages to sale stock items once they have left the premises.
7. All items bought as seen – no warranty on sale items.
8. Cushions cannot be bought separately at a later date.
9. IMPORTANT: Please be advised that we highly recommend taking a photo of your orders upon delivery, before opening. Please ensure these photos are complete and include the information located on the box. These photos will be NECESSARY to process a return or replacement if your order contains faulty or damaged goods. We thank you for your cooperation and understanding.